Last updated: July 16, 2026

Products sold by Modridge may be covered by a limited warranty provided by the product manufacturer. Warranty coverage varies by manufacturer, product, application, installation, and intended use.

Modridge does not provide an additional independent product warranty unless one is expressly stated in writing on the product page. We assist customers with reviewing and submitting eligible manufacturer warranty claims.

Nothing in this policy limits any rights or remedies that cannot be limited under applicable law.

Manufacturer Warranty Coverage

The manufacturer determines:

• Whether a product includes warranty coverage;
• The length of the warranty period;
• Who is eligible for coverage;
• Which components and failures are covered;
• Which applications and uses are permitted;
• What documentation, inspection, testing, or product return is required; and
• Whether an approved claim results in repair, replacement, credit, refund, or another remedy.

Warranty terms are not identical across brands. Some warranties may apply only to the original purchaser, require product registration, contain mileage or time limits, or include product-specific exclusions.

The manufacturer’s written warranty controls when it differs from this general policy.

Warranty Information Before Purchase

Available warranty information may appear on the product page, in manufacturer documentation, or on the manufacturer’s website.

Contact Modridge before purchasing if you need a copy of the available manufacturer warranty or clarification regarding coverage for a specific product.

Modridge cannot guarantee that a product will be covered for a particular vehicle, installation method, modification, competition use, commercial use, or other application unless the manufacturer’s written warranty expressly provides that coverage.

How to Start a Warranty Claim

Contact Modridge first if you believe a product is defective. This is especially important for issues discovered within the first 30 days after delivery.

Include the following information:

• Your Modridge order number;
• Your full name and contact information;
• The product name, brand, and manufacturer part number;
• The vehicle year, make, model, engine, and relevant modifications;
• The date the product was installed;
• A detailed description of the problem;
• Clear photographs of the product, labels, serial numbers, and affected areas;
• Video showing the issue when useful;
• Installation invoices or installer information when requested;
• Diagnostic codes, test results, measurements, or troubleshooting records when applicable; and
• Any other documentation requested by the manufacturer or distributor.

Incomplete information may delay the review process.

Claim Review Process

After receiving the requested information, Modridge may:

• Review the order and product details;
• Request additional photographs, video, diagnostic information, or installation records;
• Provide troubleshooting instructions;
• Contact the manufacturer or authorized distributor;
• Issue return instructions when inspection is required; or
• Direct the customer to work with the manufacturer when the manufacturer requires direct claim handling.

Opening a claim does not confirm that the product is defective or that warranty coverage will be approved.

The manufacturer or its authorized representative has final authority over claim approval, available remedies, and coverage limitations.

Do Not Return a Product Without Authorization

Do not return a product to Modridge, the manufacturer, a distributor, or the address shown on the original shipping label unless written return instructions have been provided.

A return authorization, claim number, RMA, RGA, or manufacturer authorization may be required.

Unauthorized returns may be refused, delayed, returned to the sender, or become subject to additional shipping and handling charges.

Product Inspection and Testing

The manufacturer or distributor may require the product to be returned for inspection or testing before making a warranty decision.

The customer must retain the complete product, labels, serial numbers, hardware, accessories, documentation, and packaging while the claim is under review.

Do not disassemble, repair, modify, discard, or destroy the product unless specifically instructed in writing.

If inspection shows that the product is functioning correctly, was damaged after delivery, was installed improperly, or is not covered by the applicable warranty, the claim may be denied. Return shipping, testing, inspection, or handling charges may then be the customer’s responsibility.

Possible Warranty Resolutions

Depending on the manufacturer’s policy and findings, an approved claim may result in:

• Technical assistance or troubleshooting;
• Repair of the original product;
• Replacement of a component;
• Replacement of the complete product;
• Manufacturer or store credit;
• A refund approved by the manufacturer or distributor; or
• Another remedy selected by the manufacturer.

The customer cannot require a specific remedy when the applicable warranty gives the manufacturer the right to select the remedy.

Replacement products may be new, remanufactured, refurbished, revised, or functionally equivalent when permitted by the manufacturer’s warranty.

Warranty Processing Time

Warranty claims do not have a guaranteed processing time.

Resolution may depend on troubleshooting, manufacturer response time, product inspection, parts availability, return transportation, and replacement inventory.

Modridge will provide available updates, but we cannot guarantee immediate approval, replacement, or refund.

Shipping Costs for Warranty Claims

Warranty coverage does not automatically include shipping costs.

Depending on the manufacturer’s policy, the customer may be responsible for:

• Shipping the product to the inspection or warranty facility;
• Return shipping after inspection;
• Freight, palletizing, liftgate, residential, or special-handling charges;
• Insurance and tracking; and
• Shipping costs for a product that is found not to be defective or not covered.

Modridge, the distributor, or the manufacturer may provide a prepaid label or cover transportation when the applicable warranty expressly allows it.

Do not arrange return transportation until you receive instructions.

Labor and Related Expenses

Unless expressly included in the manufacturer’s written warranty, warranty coverage does not include:

• Installation labor;
• Removal or reinstallation labor;
• Diagnostic labor;
• Vehicle inspection or testing;
• Programming, tuning, calibration, or alignment;
• Towing or roadside assistance;
• Vehicle rental or alternative transportation;
• Storage charges;
• Travel expenses;
• Vehicle downtime or loss of use;
• Lost wages, revenue, or business opportunities;
• Damage to other components or property;
• Incidental expenses; or
• Consequential damages, except where such exclusions are prohibited by law.

Obtain warranty approval before authorizing labor, repairs, replacement parts, or other expenses. Unapproved expenses will not be reimbursed by Modridge.

Common Warranty Exclusions

Warranty coverage may be denied for conditions including, but not limited to:

• Incorrect product selection or vehicle fitment;
• Improper, incomplete, or unsafe installation;
• Installation that does not follow manufacturer instructions;
• Installation by an unqualified person where professional installation is required;
• Failure to use required supporting components, hardware, fluids, tuning, or calibration;
• Misuse, abuse, neglect, or improper maintenance;
• Accident, collision, impact, fire, theft, or vandalism;
• Exposure to water, chemicals, road salt, contamination, excessive heat, or corrosive conditions;
• Normal wear, deterioration, cosmetic changes, or consumable components;
• Overloading or operation beyond the manufacturer’s specifications;
• Unauthorized repair, alteration, disassembly, or modification;
• Use with incompatible products or vehicle modifications;
• Competition, racing, track, off-road, commercial, or other use excluded by the manufacturer;
• Emissions-related use that does not comply with applicable requirements;
• Missing, altered, removed, or unreadable serial numbers or product labels;
• Failure to stop using the product after a problem becomes apparent; or
• Damage caused during return transportation or by inadequate packaging.

The exact exclusions depend on the applicable manufacturer warranty.

Fitment and Installation Issues

A product that does not fit because the vehicle information was entered incorrectly, an incompatible application was selected, required supporting parts were not purchased, or the vehicle has unreported modifications is not automatically defective.

Contact Modridge before installation if fitment is uncertain.

Installed, modified, or damaged products may not qualify for standard return and may not qualify for warranty coverage if the issue is unrelated to a manufacturing defect.

Electrical, Electronic, and Tuning Products

Electrical and electronic claims may require diagnostic testing before approval.

The manufacturer may request voltage readings, wiring photographs, fault codes, software versions, calibration information, data logs, or confirmation that the product was installed and configured correctly.

Programmers, tuners, controllers, sensors, lighting products, and other electronics may be denied warranty coverage when damage results from incorrect wiring, voltage, grounding, programming, calibration, water intrusion, vehicle modifications, or incompatible components.

Performance, Racing, and Off-Road Products

Some performance products are designed for specialized applications and may have limited or no warranty coverage for racing, competition, track, off-road, commercial, or extreme-duty use.

Product marketing language such as “performance,” “race,” or “off-road” does not by itself confirm that a particular use is covered by warranty.

Review the manufacturer’s written terms before purchase and use.

Normal Wear and Maintenance

A manufacturer warranty generally addresses defects in materials or workmanship. It does not necessarily cover normal wear, routine maintenance, consumable components, or deterioration caused by use.

Examples may include friction materials, bushings, bearings, filters, belts, seals, finishes, coatings, bulbs, fluids, and other wear items, depending on the product and manufacturer.

Cosmetic Issues

Minor cosmetic variation, finish differences, discoloration, surface marks, or changes caused by heat, chemicals, weather, installation, or normal use may not qualify as a manufacturing defect.

Cosmetic or finish concerns should be reported before installation.

Transit Damage Is Not a Warranty Claim

Products damaged during transportation are handled under the damage procedures in our Shipping Policy, not as a standard manufacturer warranty claim.

Parcel damage should be reported promptly. Visible freight damage must be documented on the delivery receipt or bill of lading before signing. Concealed freight damage must be reported within 48 hours after delivery.

Keep all packaging and do not install a transit-damaged product.

Returns Are Separate From Warranty Claims

A standard return is governed by our Returns & Refunds Policy. A product that has been installed, used, or is outside the return window may still be eligible for manufacturer warranty review, but it is not automatically eligible for a return or refund.

A warranty claim does not extend the standard return period.

Replacement Warranty Period

A repaired or replacement product is covered only for the period and under the terms provided by the manufacturer.

A replacement does not automatically restart or extend the original warranty period unless the manufacturer expressly states otherwise.

Ownership and Transferability

Some manufacturer warranties apply only to the original purchaser and may not transfer when the product or vehicle is sold.

Keep your Modridge order confirmation, invoices, installation records, product documentation, and serial-number information for the duration of the warranty period.

Warranty Denials

If a claim is denied, Modridge will provide the available reason or manufacturer response.

A denial may result from lack of coverage, excluded use, improper installation, missing documentation, inability to verify the defect, damage unrelated to manufacturing, or failure to follow the claim procedure.

Any request to reconsider a denial remains subject to the manufacturer’s review and policies.

No Advance Replacement Guarantee

Modridge does not guarantee that a replacement product will be sent before the original product is returned, inspected, and approved.

If a manufacturer offers an advance replacement, deposit, or temporary authorization process, the customer must comply with that manufacturer’s terms.

Contact Us

To request warranty assistance, use the Contact Us page and include your order number, product information, vehicle information, installation details, a complete description of the issue, and clear supporting photographs.